It’s also a young company – it’s only been around since 2017 – and has 180,000 customers. This is only the second time Pure Planet has been included in our survey, and the second time it has achieved WRP status. It was one of the fastest companies to answer the phone in our snapshot investigation into customer waiting times. The vast majority (89%) said they had experienced no problems with Octopus in the previous year. Its customers were happy with all the aspects of its service we rate, giving it five out of five stars for the accuracy of its bills, and four stars for the clarity of its bills, customer service, how well it deals with complaints and value for money.
It is also a supplier for other brands, including Co-op Energy and M&S Energy. It came second out of 25 GB firms in our survey.Īlthough it only launched in 2016, Octopus Energy now supplies 1.5m homes. This is the fourth year in a row that Octopus Energy is a Which? Recommended Provider (WRP). This year’s Which? Recommended Providers are: They must also be better than average at handling complaints and responding to customers when they contact them via phone, email or live chat, have at least one good-value tariff on offer, not be among the priciest for their out-of-contract tariff, not have had any complaints about their advertising upheld and not have been fined by the energy regulator Ofgem or had regulatory action, including paying redress, in the past year. To be able to use and display our Which? Recommended Provider label, not only do companies have to achieve an excellent customer score in our survey, they must also have procedures in place that put their customers first. The energy companies we recommend in 2021 Then find out how much you could save by switching energy suppliers at Which? Switch. Or head to our results for Northern Ireland electricity and gas.
IES VE VS ENERGYPLUS FULL
Keep reading for our top recommendations, or see the full survey results in our round-up of the best and worst energy companies. We’ve rated 25 energy companies in Great Britain – both big and small – and six in Northern Ireland. We surveyed 8,086 members of the public in September 2020 about their gas and electricity providers, including 626 people in Northern Ireland. In Northern Ireland, where there are fewer, and different, energy providers operating than in the rest of the UK, the rankings of the companies in our survey changed slightly since last year but there is little difference between them. That suggests you’re likely to get better service and a better deal by switching to a newer brand. And small energy firm Outfox the Market shot to first place in our customer rankings.Īll the traditional big energy firms can be found at the bottom of the table, with Npower and Scottish Power emerging as the worst. Challenger brands Octopus Energy and Pure Planet are once again Which? Recommended Providers for energy this year.
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